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FAQ
Frequently Asked Questions
Commercial cleaning covers scheduled professional cleaning of offices, retail stores, warehouses, and hospitality venues. A standard scope includes floors, bathrooms, kitchens, bins, high-touch disinfection, and dusting, with periodic extras like window cleaning, carpet steam cleaning, and high dusting — all documented per site so quotes can be compared like-for-like.
No service can legally guarantee a bond, because bonds also cover damage and rent arrears. What a professional vacate clean does is remove cleanliness as a reason for deduction — and the receipt is strong evidence at your final inspection or at VCAT.
Reputable ones are — and you should always ask for proof before signing. AllServe Australia’s cleaners are fully insured and police-checked, which protects your premises, your staff, and your liability position if anything goes wrong on site.
Cost depends on floor area, scope, frequency, and access, which is why a site walk-through beats any headline rate. Compare quotes line-by-line on scope, not price alone. AllServe Australia quotes free after a walk-through, with no lock-in contracts and up to 20% off regular cleans.
Vet on six things: insurance, police-checked staff, a documented scope of work, references from similar businesses, flexible no-lock-in contracts, and a quality guarantee. A cheaper quote with a smaller scope isn’t cheaper — it’s smaller, and it costs more in re-cleans and complaints later.
After all trades have finished and before the practical completion inspection or handover. Booking too early means trades re-contaminate the clean; too late delays settlement. Builders typically schedule the sparkle clean as the very last activity before keys change hands.
A complete end of lease clean covers every room to “reasonably clean” standard: oven, rangehood, and cupboards inside and out; bathrooms descaled and disinfected; walls spot-cleaned; windows and tracks; skirting boards; light fittings; and all floors — with carpet steam cleaning and outdoor areas as add-ons.
Only in limited cases. Victorian law requires you to leave the property reasonably clean — not professionally cleaned — and fair wear and tear is never your responsibility. A professional cleaning clause in your lease only validly applies in specific situations, such as where pets were kept.
Construction dust — including hazardous crystalline silica — is finer, heavier, and embedded in every crevice, and it needs commercial extraction equipment rather than household vacuums. Post-build cleans also deal with paint overspray, render splash, and label adhesive that ordinary cleaning products and methods can’t shift safely.
End of build (post-construction) cleaning transforms a finished construction site into a handover-ready property across three stages: rough clean, internal detail clean, and the final sparkle clean. It removes builder’s dust, paint and plaster residue, adhesive marks, silicone smears, and protective film from every surface.
Yes — trained crews use appropriate access equipment for double-storey homes and elevated glass safely. Ladder falls are exactly the DIY risk professional window cleaning removes, and AllServe Australia’s technicians are trained and fully insured for height work.
Three reasons DIY can’t match: a genuinely streak-free finish using proper technique and equipment, safety on anything above ground level, and full scope — glass, frames, sills, tracks, and flyscreens — which keeps windows cleaner for longer and prevents permanent etching from built-up grime.
Yes, in most cases — especially if pets lived in the property or the carpet shows marks. Carpet condition is one of the most disputed items at bond time, and a professional carpet steam cleaning receipt is the easiest way to close that argument before it starts.
Once or twice a year for most Melbourne homes, quarterly for properties near main roads or construction, and monthly for shopfronts — entry-door glass in busy strips often justifies weekly attention. Dirty display glass directly affects how a business reads to passing trade.
Typically 3–8 hours depending on property size and condition — a one-bedroom unit sits at the short end, a four-bedroom family home with oven detailing and carpets at the long end. Book it after furniture removal so cleaners can reach every surface.
Yes — AllServe Australia offers eco-friendly, low-chemical cleaning products on request, which suits households with babies, pets, asthma, or chemical sensitivities, and workplaces with green procurement policies. Just mention it when booking so the team arrives equipped.
No. Most clients provide access instructions and go about their day — that’s exactly why insured, police-checked cleaners matter. If you prefer to be home for the first visit to walk through priorities, that works too.
Pricing depends on home size, condition, frequency, and inclusions — a recurring weekly clean costs less per visit than a one-off because the home never falls behind. AllServe Australia quotes each home individually and offers up to 20% off for regular cleaning clients.
Regular house cleaning maintains hygiene and presentation — dusting, vacuuming, mopping, kitchens, bathrooms, high-touch points. Deep cleaning targets built-up grime in places weekly visits skip: grout, behind appliances, inside cupboards, light fittings, and skirting boards. You need both, on different schedules.
Weekly for households of four or more, homes with pets or young kids, or allergy sufferers; fortnightly for most couples and small families; monthly for tidy, low-traffic homes. Add a deep clean every three to six months for grout, appliances, and hard-to-reach areas.
A proper service does. Cleaning only the glass while tracks stay full of grit is why windows look dirty again within weeks — rain washes that grime straight back onto the pane. Mention screens when booking so they’re included in the quote.
Three tiers across five zones. Daily: bins, bathroom and kitchen hygiene, high-touch disinfection, traffic-area floors. Weekly: full vacuum and mop, dusting, interior glass, equipment sanitising. Monthly or quarterly: carpet extraction, window cleaning, high dusting, and deep kitchen cleans. Assign frequencies and review quarterly.
Often, yes — pre-treatment chemistry plus heat recovers many “permanent” marks and extracts odours absorbed into the pile. Fresh stains release far more easily than set ones, though bleach spots, burns, and some dyes are damage rather than dirt and can’t be cleaned out.
Yes. Reputable cleaners use products that are safe once the carpet is dry, and eco-friendly low-chemical options are available on request. Keep children and pets off the carpet during the drying window, then it’s business as usual.
The employer. Safe Work Australia’s model code of practice requires workplaces and their facilities — toilets, kitchens, eating areas — to be kept clean and hygienic, with WorkSafe Victoria overseeing those duties locally. A documented cleaning schedule is the simplest evidence the duty is being met.
After hours suits most workplaces — cleaners access desks and floors without interrupting staff, and disinfectants get proper dwell time. Early-morning service achieves the same daily reset. AllServe Australia services Melbourne offices across morning, evening, and daytime windows, 7 days a week.
Typically 2–6 hours, depending on carpet thickness, humidity, and airflow. Open windows and run fans or heating to speed it up, walk on it in clean socks only until dry, and keep metal or stained-wood furniture feet off damp carpet.
Every 6–12 months for typical homes, every 3–6 months with pets, children, allergies, or smokers, and every 3–6 months for offices and commercial spaces. If carpet looks visibly dirty, it’s already overdue — soil becomes visible long after it starts abrading the fibres.
Hot water extraction injects heated water and cleaning solution deep into carpet fibres under pressure, then immediately vacuums it back out with the dissolved soil, oils, and allergens. It’s the deep-cleaning method most carpet manufacturers recommend — and often require to keep warranties valid.
Daily suits offices with 20+ staff, client-facing premises, or heavily used shared kitchens and bathrooms. Weekly suits small teams, low foot traffic, and hybrid offices with quiet days. Most mid-sized workplaces do best on a hybrid: daily hygiene essentials plus one weekly full clean.
No. All cleaning schedules — residential, commercial, and office — run without lock-in contracts, so you can scale frequency up or down from the next scheduled visit. Start lean, run it for a month, and adjust to what your home or workplace actually needs.
A 100% satisfaction guarantee on every clean: if any area doesn’t meet standard, report it within 24 hours and the team returns to re-clean it free. It applies across residential, commercial, end of lease, end of build, window, and carpet cleaning services.
Office carpets every 3–6 months (quarterly for reception and corridors), internal glass weekly, and full window cleaning monthly to quarterly depending on street exposure. These periodic tasks control the build-up that daily and weekly cleaning can’t touch — and they’re what keep a workplace looking maintained.
Yes — bundling is usually the most cost-effective route. Common combinations: regular home cleaning + windows + carpets; end of lease clean + carpet steam cleaning; office cleaning + quarterly carpet and window programs. One team, one visit window, one invoice — and regular clients save up to 20%.
AllServe Australia services Melbourne and surrounding suburbs, 7 days a week. Request a free quote at allserveaustralia.com/contact-us, call +61 412 904 333, or email info@allserveaustralia.com cleans are delivered by trained, fully insured, police-checked professionals.
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